Refund policy
REFUND POLICY
Every SmokyDawn Shop poster is printed just for you, made to order — which means we don't accept returns for buyer's remorse or if you simply change your mind. But we stand behind the quality of what we send out, so here's how we take care of you if something goes wrong.
Quality Guarantee
If you're not satisfied with the quality of your poster, get in touch with us at hello@smokydawn.shop within 30 days of receiving your item. We'll investigate and make it right — usually with a free replacement sent your way as fast as possible. If a replacement won't work for your situation, let us know and we'll issue a refund instead.
This covers:
- Damage that happened in production or shipping
- Wrong item or incorrect quantity received
- Print quality issues (blurring, misalignment, defects)
A Note on Color
Printing is a chemical process, and small color variations can happen due to paper stock, machine calibration, and other factors outside our control. Minor color differences from what you see on screen fall within normal printing tolerances and aren't eligible for a replacement or refund.
No Returns
Because each poster is custom-printed for your order, we're not able to accept returns or provide a return address. If you'd like a different size or style, you're welcome to place a new order — reach out first and we're happy to help you pick the right one.
Lost or Undelivered Packages
If your order doesn't show up, contact us within 30 days of the estimated delivery date and we'll send a replacement, no questions asked.
Wrong Address / Refused / Unclaimed Packages
If a package is returned to us because of an incorrect address, was refused at delivery, or went unclaimed, reach out and we'll help you get a new one sent out — you'll just cover the cost of reshipping.
Questions?
We're a small shop and we want you happy with your purchase. Email us anytime at hello@smokydawn.shop — we'll get back to you fast.